Accessibility on the Bobcat Shuttle

At Bobcat Shuttle, we are committed to providing a equitable and inclusive transportation experience for everyone. Learn more about our accessibility features, including priority seating, vehicle accommodations, and passenger assistance.

For those seeking personalized mobility assistance, the City of San Marcos offers Paratransit Services.

Accessibile Vehicles

All of our Bobcat Shuttle buses are designed to make boarding easier for everyone, whether you're using a wheelchair, another mobility device, or need a little extra help boarding.

  • Every bus can "Kneel" means the bus lowers closer to the curb, so you don’t have to step up as high.
  • 400 series buses (bus numbers starting with 4) have lifts to help you board.
  • 500 and 600 series buses (bus numbers starting with 5 or 6) are equipped with low-floor ramps to help you board.

Trained Bus Operators

Our bus operators are here to help! They’re trained and ready to assist with boarding, exiting, securing a wheelchair, priority access seating, and more - just let them know if you need assistance.

Reasonable Modification of Policies & Procedures

The Bobcat Shuttle is committed to the Americans with Disabilities Act (ADA) and complies with all applicable USDOT and FTA rules and regulations. The Bobcat Shuttle will make all reasonable modifications to our policies and procedures to ensure our programs are accessible to individuals with disabilities.

Note that the ADA does not require the Bobcat Shuttle or any other transit system to take any action that would fundamentally alter the nature of its program or services or impose an undue financial or administrative burden.

Filing an ADA Complaint

If you need to file an ADA or accessibility complaint about the Bobcat Shuttle fixed-route services, you can:

Your comments will be logged, investigated, and responded to.

For more help with filing an ADA complaint, you can:

A complaint may filed directly with the Federal Transit Administration, if you prefer.